SECURITY·22 March 2026·5 MIN READ
Security operations is an engineering practice, not a help desk
Treat SOC like an engineering function — with runbooks, tooling and SLAs — and incident response stops being heroic.
Security operations done well looks like engineering, not customer service.
Detection content, runbooks and tooling are products. They are versioned, reviewed and improved.
Incident response stops being heroic when the underlying practice is engineered.